customer privacy notice

Yate Supplies respects your personal data rights when you communicate with us both online and offline and is committed to ensuring your privacy is protected. This privacy notice sets out how Yate Supplies collects, uses, stores and secures any personal information you provide.

Personal data is collected for legitimate business purposes in order to administer your account and run our business. Should we ask you to provide certain information by which you can be identified then you can be assured that it will only be used in accordance with this privacy notice. By making a purchase from us by whichever method website, email or over phone you become one of our customers, an account will be set up on our system and your details will be recorded. By becoming a customer you are accepting the practices set out by this privacy notice. If you have concerns about this privacy notice please contact us and we can discuss these with you. Please do not proceed with setting up an account until your concerns have been alleviated.

Yate Supplies may change this notice from time to time. Any changes will be posted on our website www.yatesupplies.com. Any material changes will be communicated to you directly prior to them becoming effective.>

 

Collection and use of data

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and / or offers

If you purchase a product from us online, your card information is not held by us but it is collected by our third party payment processors who specialise in secure online payment processing. If you make a payment by phone then your details are not retained but are processed at the time of the call.

We require your information to understand your needs and provide you with a better service and in particular for the following reasons:

  • Internal record keeping and account administration
  • To carry out our obligations arising from any contract entered into by you and usto improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting. Unless you have opted out.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use this information to customise the website according to your interests. Unless you have opted out.

 

Sharing data

We may share your data for legitimate business purposes.

  • With our employees, agents and/or professional advisors
  • With third party suppliers and/or subcontractors who provide services to us
  • With other Yate Supplies entities, current or future
  • With other third parties if we sell all or part of the business or through a business restructure or reorganisation.
  • Where we are under a legal obligation to do so for example, under statute, to prevent fraud and other criminal offences, from a court order, HMRC or the police.
  • We will not sell your data to third parties or share your information with third parties for marketing purposes.

 

Choice

You have a choice as to whether or not you receive information from us. If you do not want to receive direct marketing from us you can opt out when you create an account with us. If you want to change your marketing

choice at any time then email info@yatesupplies.com or write to us at Yate Supplies, 26 North Road, Yate, South Gloucestershire, BS37 7PA and your change request will be processed.

 

International transfers

As part of our normal course of business we do not transfer personal information outside of the European Union (EU) but if this does occur we will take steps to ensure that appropriate security measures are taken to protect your information.

 

Accuracy

The accuracy of the information we hold is important to us. If your information changes or you believe the information we hold is incorrect or incomplete, please email us at info@yatesupplies.com or write to us at Yate Supplies, 26 North Road, Yate, South Gloucestershire, BS37 7PA as soon as possible.

 

Rights

You may request details of the personal information we hold about you. A small fee will be payable to cover our administrative costs in providing this information. If you would like a copy of the information we hold on you please email us at info@yatesupplies.com or write to us at Yate Supplies, 26 North Road, Yate, South Gloucestershire, BS37 7PA.

 

Security

We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

 

Cookies

A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other site. Therefore we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy notice. You should exercise caution and look at the privacy notice applicable to the website in question.

 

Retention

We are legally required to hold certain types of information for seven years to fulfil our statutory obligations. Outside of this, except in exceptional circumstances, your personal information will be stored on our system during our relationship and for two years after you stop using Yate Supplies.

 

Contact us

If you have any questions, complaints or concerns regarding this privacy notice or our information collection practices please contact us:

  • By email to info@yatesupplies.com
  • By letter to Customer Services, Yate Supplies, 26 North Road, Yate, South Gloucestershire, BS37 7PA