FAQs

Welcome to our support portal

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  Delivery Information

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  Ordering Information

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  Returns Information

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  Contact Us

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  Account Information

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  Product Information

Frequently Asked Questions

1. How can my business become more environmentally friendly?

   Our aim is to provide environmentally friendly products, alongside the facts about them, to help you make an informed decision to suit your business. We also have information pages which explain the different eco-credentials, and provide the opportunity to gain further knowledge with the accredited Eco Learning Hub.

   Find out more from Eco Learning Hub by clicking here.

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2. Can you help me find a product?

   We have a wide variety of products on our website but it is not always possible to list everything. Please contact our sales team via live chat to discuss your requirements. Even if we don’t have the product in stock, we are very good at finding what you want and getting it to you quickly.

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3. What is your chat function?

   Live chat is a function on our website that allows you to speak with customer services in real-time. We can help you with the following topics:

   • Product & stock information
   • Delivery queries
   • Problems with a product you've purchased
   • Returns & refunds queries

   To find Live Chat, click on the green icon at the bottom of this page.

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4. Is it possible to brand compostable packaging?

   Yes. We offer a wide range of custom print options across our range of compostable packaging. Please contact us via our Bespoke Items Page and we can help answer any questions you may have.

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5. Can I view my order history?

   Yes, you can view your order history in your account section

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6. Can I have a delivery outside the UK?

   Please contact us to be able to arrange charges and terms & conditions

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7. How can I get a copy of my invoice or statement?

   Once you register your details, your order history is available in the ‘My Account’ section of the website. You will be able to access all the information you need 24/7.

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8. Do you deliver on a Saturday?

   Saturday deliveries are available at an additional cost. Please select this delivery option when going through the checkout process.

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Latest Questions

1. You have some information missing, what do I do?

   Please use our chat function or our contact us page to inform us of any missing information, wrong information or ask for new information.

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2. How do I create an account?

   To create an account click on 'account/log in' at the top of the page. This will then give you the option to 'create an account'. Click this option, then fill out the required form and click 'create an account' once you have completed this. This will then create you an account.

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3. My order hasn't gone through?

   If your order keeps failing or your card doesnt accept, Please use our chat function to contact us as we may be able to help

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4. My goods are faulty, what should I do?

   Please contact us via email or our chat function and we will help.

   If the item is under warranty we will collect the faulty item and return it to the manufacturer for repair. If the item isn't under warranty we will discuss the options with you.

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5. How do I view my account?

   Click on the account section along the top banner. This will then ask you to log in or create an account. You can then use this area to view your orders, previous orders and returns.

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6. I have received an incorrect item, what should I do?

   Please contact us via our chat function and we can help

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7. Are products sold in pieces or per pack?

   Case size information is displayed on our individual product pages.

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8. How can I find out what's in stock?

   Live stock information can be found on the product pages. If an item is out of stock this will display 'Place order for 2-3 days delivery'.

   Please feel free to contact us via our chat function if you have any further questions.

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